Frequently Asked Questions


Buying Engagement rings online with Paris Jewellers

Are you ready to take the next step in your relationship and celebrate your commitment to your beloved with an engagement? Getting engaged is one of the most exciting and meaningful experiences a couple can share together and symbolizes a new stage in their relationship with the promise of a lifetime of memories to come. With more and more couples opting to select their engagement ring online, knowing how to choose the right vendor to be a part of their special day grants peace of mind and security when it matters most. Paris Jewellers is proud to be one of Canada’s top choices for fine jewellery, both in-store at our 23 locations as well as online. With an incredible selection of engagement rings, wedding bands, and more, Paris Jewellers is here to help you find the perfect fit for life’s special moments.

Quality you can trust

When purchasing a ring online, there are two main aspects that are front of mind for every buyer:

How do I know I can trust the vendor I have in mind?
How do I ensure my ring arrives safely and looks as promised?

While online shopping offers unparalleled convenience and can even help you keep your big moment a surprise, purchasing such an important item without seeing it up close can be daunting. At Paris Jewellers, our goal will always be to make the buying process simple, and ensure you feel confident and informed with your purchase. We’re proud to have a trusted reputation built on exceptional customer service, alongside our diverse inventory that offers plenty of options to choose from. Each of our rings comes with a 30-day return policy and a quality guarantee that means you can rest easy and enjoy planning your big moment with one less detail to worry about!


Paris Jewellers is pleased to offer convenient shipping across Canada with arrival dates ranging from 2-5 business days with standard ground shipping and as little as 1-2 business days for priority orders. If you’re planning on popping the question soon, we’re here to make your dream day a reality! With Flexiti financing plans available online as well as in-store, choosing the perfect ring for your loved one has never been easier. You can pick out your dream piece and pay with equal monthly payments up to 24 months, worry-free!



General Questions

Custom Jewellery FAQ's

There is no better way to celebrate your story than with a unique, one-of-a-kind piece that will be cherished for a lifetime. From your initial inspiration to the final delivery, our team is dedicated to working with you every step of the way to craft a beautiful and unique design specific to you. Book a consultation with our custom jewellery experts today.

How much will a custom design cost?

Pricing varies based on factors including materials, size, clarity, and colour. As always, we will work within your budget to make your dream piece come to life. Pricing estimates will be provided during the consultation.

When will I receive my custom item?

Expect a minimum turnaround of 3-4 weeks, though exact times may vary.

How will I receive my custom item?

Completed items are shipped and delivered directly to you. Insurance options are available for peace of mind.

What types of jewellery can I have made?

We make almost any type of jewellery you desire including engagement rings, earrings, pendants, and more.

Can I see a sample of the item before I complete my order?

Digital samples of the design will be provided for your approval before the item is produced.

Is there a return policy?

Our custom designs are one-of-a-kind items unique to you and are not eligible for cancellation, return, or exchange.

How Do I Find The Right Ring For My Partner?

Finding the perfect fit for your sweetheart can often feel intimidating, but with a few general pointers in mind you can narrow down your search. Take cues from their existing sense of style, ask friends and family members, and if possible, even ask them directly. Remember, ultimately the ring you choose is a symbol of your love, and that is what matters most.

How Much Should I Spend?

While there is a common myth that states you should spend approximately 3 months salary on an engagement ring, the truth is, there is no right number. Each couple has different financial needs, as well as preferences where jewellery is concerned. Ultimately, only you know what you are comfortable spending, and our team is here to help you find the right ring in the right price range!

How Do I Make Sure the Ring Fits?

If you’re unsure of your partner’s ring size prior to purchasing your engagement ring, it can be a challenge to get an absolutely perfect fit. We recommend seeing if you can “borrow” a piece of their existing jewellery to find out their approximate size, or inquiring to see if anyone close to them know the exact size they need. If all else fails, resizing after the fact is usually an easy process and should be no cause for additional stress.

Check out our sizing guide here.

What Are the “4 C’s”

The 4Cs refer to Carat (size), Color, Clarity and Cut, each of which are the industry-grade standard by which every diamond is evaluated. Higher quality diamonds are more radiant and produce the telltale brilliance that is preferred by most buyers.

Do You Offer Matching Wedding Bands?

Yes! We offer a wide selection of wedding bands for men and women.

Can I Return the Ring if Needed?

Paris Jewellers offers a 30-day return policy for unworn and undamaged rings. Custom orders or anything personalized in any way are not eligible for returns

What Metal Should I Choose For the Band?

Choosing the metal for your engagement ring is typically a matter of personal preference and practicality. While all shades of gold are by far the most popular option, those who need bands that can stand up to more intense day to day wear (those who work with their hands, for example, titanium or platinum may be a better fit.

What Do I Do if the Ring Gets Damaged?

Paris Jewellers offers an extensive care plan designed to offer peace of mind and help your ring stay looking its best for years to come. Available in either a 3 year or lifetime segment, the care plan helps in the case of loosening stones or other issues that can arise over time.

Do I Have to Get a Diamond Engagement Ring?

Not at all! There are plenty of options and gemstones you can choose from within our inventory!

Do You Ship Canada Wide?

Yes! We ship across Canada and to the United States using Purolator and FedEx to guarantee fast, reliable service.

Diamond Education

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