If for some reason you're unhappy with your order, items can be returned within 30 days from the date of delivery. Items purchased from our clearance section are eligible for exchange or credit note only.

To start your return, click here. 

*Our return deadlines are extended for the Holiday Season. For any orders placed between the 5th of November and 31st of December, you will be able to return them to us until January 31st. 

**Please note that we do not process exchanges on December 26 due to the volume of sales in our stores.

Items must be returned in their original packaging with the items in original, unworn, unaltered condition. It has to include Diamond Certificates, Care Plans, Guarantees, and any gift with purchase items if applicable.

There are two different ways to make a return:

Online returns

Fill out the web form for returns and exchanges

1. Complete this form and indicate the products you are going to return, giving your order number and postal code. Follow the indicated steps.
2. Prepare your package
   Pack the items you want to return in a box in good condition and which is securely sealed. Please ensure to properly address your package. For security purposes, do not write Paris Jewellers anywhere on the outside of your package. Write Service and Design Center. Paris Jewellers is not liable/responsible for any lost or returned packages sent not completely sealed or taped.
3. Bring the package to your nearest Canada Post location
   Once you have prepared your package, bring it to your closest Canada Post service location. Here you can find them listed.
   Receive your refund once we your return is approved
4. After receiving your package, we’ll approve your return if everything is in its original, unworn, unaltered condition. We aim to process all returned orders within 5-7 business days on receiving your package, however this may take up to 30 working days during the busier times of the year or even your financial institution.

In-store returns

1. Find your nearest store
   Go to one of our Paris Jewellers stores. You can find the addresses here.

2. Return the items in store
   They do not need to be packaged. They only need to have their original invoice and be in their original, unworn, unaltered condition.
   Note that our retail stores will not be able to process the refund but will be able to ship the product back to our Service and Design Centre for refund processing.

   *For both options, make sure to have your return dropped off within 30 days from when you receive your order to receive your refund.

   Returns will not be processed for any unauthorized, improperly packaged, or non-insured packages and will be returned to the sender. Items that have been damaged in any way cannot be accepted for return.

   If you have any issues, please call 1-866-78-PARIS or contact us here.

We aim to process all returned orders within 5-7 working days, however this may take up to 30 working days during busier times of year and due to your financial institution.

All refunds will be credited back to the original payment method.

You’ll get a tracking number with the generated printed label, and you can use it to monitor the status and location of your return.

In-store returns and online returns are FREE.

After 30 days from when you receive your order, items are ineligible to be returned or exchanged. We won’t be able to process the return or exchange if you are outside of your return window.

We're unable to accept returns on engraved, or any other personalized items, as we’ve customized these pieces especially for you.

Items purchased from our clearance section are eligible for exchange or credit note only.

Refunds on orders placed using Klarna, Flexiti or Afterpay will be refunded from the same financing option you’ve chosen.

Gift cards are non-transferrable and cannot be returned or redeemed for cash. Any unused balance will remain available for future purchase under the same gift card reference code. Paris Jewellers is not responsible for stolen or misplaced gift cards.